Welcome to Bathroom Collective

These Terms and Conditions govern your use of the Bathroom Collective online shop and the purchase of products from our website. By accessing or using our site, you agree to comply with and be bound by these terms.

1. Company Information

Bathroom Collective is a retailer of luxury bathroom sanitaryware, plumbing products, and accessories.

2. Orders

• All orders are subject to acceptance and availability.
• Once an order is placed, you will receive an order confirmation email.
• We reserve the right to refuse or cancel any order at our discretion.

3. Pricing

• All prices are listed in your local currency and include applicable taxes.
• Prices are subject to change without notice.

4. Payment

• We accept secure online payments through major credit/debit cards and other secure payment gateways.
• Full payment is required before dispatch.

5. Shipping & Delivery

• Delivery timescales and costs are provided at checkout.
• We are not responsible for delays caused by courier services or external factors beyond our control.

6. Returns & Refunds

• We accept returns within 14 days of delivery, provided items are unused and in original packaging.
• Custom or special-order items are non-refundable.
• Refunds will be processed within 7-10 working days of receiving the returned item.

7. Product Descriptions

• We make every effort to ensure product descriptions and images are accurate.
• Colours and finishes may vary slightly due to screen settings.

8. Warranty

• All products are covered by manufacturer warranties as specified on product pages.
• Faulty items will be repaired, replaced, or refunded in accordance with the warranty policy.

9. Liability

• Bathroom Collective is not liable for indirect or consequential damages arising from use or misuse of products purchased from our website.

10. Privacy Policy

• Your personal information is handled in accordance with our Privacy Policy.

11. Intellectual Property

• All content on this site is the property of Bathroom Collective and may not be used without permission.

12. Changes to Terms

• We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:
📧 support@bathroomcollective.co.za
📞 +[Your Contact Number]